Project Coordinator
ProfessionalResume Template #68
Call Centre Operator
When looking at a resume for someone applying for a customer service
role, they are first checking to see if the candidate has the proper
knowledge, experience and expertise in order to preform the
essential duties of the job well.
John notes at the top of his resume
that he has in-depth experience leading and operating inbound call
centres. This lets the employer know of his leadership capabilities and
the roles that he is not only accustomed to, but is capable of executing
in this type of managerial role. As it relates to a
role within a call centre, employers are looking for motivational
individuals who have top- notch preformance and innovation and
integration skills.
John demonstrates this three times in his resume. In
his summary of experiences within the field he makes sure to note he
has a proven record in shaping new programs and improving productivity
and morale in established as well as new departments. John also
highlights his performance in the section titled areas of proven
performance. He also makes note again in his career synopsis.
This
resume has three main areas of focus. The first is a summary of skill
and objective. This portion of the resume lets the employer know what
type of role John is seeking within the company and what skills and
qualifications he will bring along with him. Most employers want to know
what a individual job seeker can do to solve an existing problem, this
portion of the resume helps to see if a potential employee can solve
such a problem, as well as problems they have solved while employed
elsewhere.
The next area of focus is the section titled areas of
proven performance. This portion of the resume helps the employer
establish whether or not you are an effective employee and to see what
skills related to job performance you possess.This section allows for a
prospective employee to shine a spotlight on their professional
accomplishments and areas of expertise. It also shows motivation and
drive for success on the job and versatility. Job roles change
constantly and an employer has to know that his employee can take on
many different roles and responsibility in times of change.
The last
area of focus is the career synopsis. This allows the employee to show
what relevant job experiences he or she has had, as it relates to the
position he or she is applying for. This includes dates of employment ,
companies worked for, titles held, as well as a brief description about
the roles and responsibility of the employee. In this section it is
imperative that you only list relevant experience and roles held.
These positions are in high demand for job seekers in the call centre and
customer service profession. Using this template for your resume will be
sure to help you convey all your qualifications for the job.
ProfessionalResume Template #68
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